Return Policy
We stand behind CitrusBurn™ with a 180-day money-back guarantee. Please review the steps and requirements below before requesting a return.
Guarantee overview
If you are not satisfied with your purchase for any reason, contact us within 180 days of the purchase date for a refund of the product price. We honor the guarantee whether your bottles are unused, partially used, or empty.
Eligibility
- Request must be made within 180 days of purchase.
- Provide proof of purchase (order number or receipt) to locate your order.
- Original product packaging is helpful but not required; empty bottles may be requested for verification.
- Shipping charges are typically non-refundable unless required by law.
What is refundable
- Product cost for the items listed on your receipt.
- Taxes where applicable and required by law.
What is not refundable
- Original shipping fees, rush handling, or customs duties.
- Costs related to returning items to us unless otherwise stated in writing.
How to request a return
- Email [email protected] with your order number, name, and reason for the request.
- Follow any instructions provided, including where to send bottles if requested.
- Once the return is approved and, if required, items are received or verified, we will process the refund to your original payment method.
Refund timing depends on your bank or card issuer, but most refunds appear within 5–10 business days after processing.
Damaged or incorrect items
If you receive damaged or incorrect items, contact us within 14 days of delivery with photos of the issue. We will arrange a replacement or refund as appropriate.
Subscription renewals
If subscription or auto-ship options are offered, you may cancel future shipments at any time before the next billing date. Contact support to cancel or adjust your schedule.
Contact
To start a return or ask questions, email [email protected]. We will reply as soon as possible.